NOT EVERY VENDOR MAKES THE CUT.
We carry a mix of products stocked and fulfilled directly by K. Mods and products sourced from specialty manufacturers, distributors, and fulfillment partners.
Our goal is simple: carry parts that make sense for the bikes, builds, and riders we serve while holding the companies behind those products to standards that protect the K. Mods customer experience.
HOW WE SELECT PRODUCTS
Before a product earns a place in the K. Mods catalog, we consider factors such as product quality, fitment, compatibility, value, availability, supplier communication, fulfillment capability, and relevance to the builds our customers are actually working on.
Some products are tested, installed, photographed, or used in K. Mods builds. Others are selected based on manufacturer specifications, supplier information, customer demand, and our experience within the E-Moto community.
TWO WAYS WE FULFILL
STOCKED & SHIPPED BY US
Products we stock in-house are packed and shipped directly by K. Mods. This gives us hands-on control over inventory, packing, order processing, and fulfillment.
SPECIALTY PARTNER FULFILLMENT
We also select products from specialty manufacturers, distributors, and fulfillment partners so we can offer a broader range of parts without filling the store with random catalog products.
WHAT WE EXPECT FROM VENDORS
ACCURATE INVENTORY
Products shown as available should reasonably be expected to be available for fulfillment.
TIMELY FULFILLMENT
Orders should be processed and shipped within the stated or reasonably expected handling period.
VALID TRACKING
Tracking information should accurately correspond to the customer's actual shipment.
PRODUCT ACCURACY
Products should reasonably match their descriptions, variants, specifications, and advertised fitment.
COMMUNICATION
Vendors should respond to order issues, cancellations, returns, missing shipments, and fulfillment concerns within a reasonable period.
RETURNS & REFUNDS
When a return, cancellation, or refund is warranted, we expect reasonable cooperation in resolving it.
VENDORS HAVE TO KEEP EARNING THEIR PLACE
IN GOOD STANDING
Vendors currently meeting our expectations for fulfillment, communication, and customer experience.
UNDER REVIEW
Vendors experiencing fulfillment, inventory, quality, or communication issues that require closer monitoring.
SUSPENDED
Vendors whose products may be paused or removed because their performance no longer meets K. Mods standards.
We may review a supplier based on fulfillment performance, communication, inventory accuracy, product quality, returns, customer complaints, and our own ordering experience.
If a supplier repeatedly fails to meet our expectations, K. Mods may pause new orders, remove individual products, or discontinue carrying that supplier entirely.
WHEN SOMETHING GOES WRONG
Even carefully selected suppliers can experience inventory errors, carrier delays, lost packages, damaged shipments, or other fulfillment problems.
When we become aware of an issue, K. Mods may work with the supplier, carrier, or customer to determine the appropriate resolution.
Depending on the circumstances, that may include replacement fulfillment, cancellation, return, refund, or another reasonable solution consistent with our store policies.
CONTACT K. MODS SUPPORT
Tell us what happened and include your order number so we can look into it.
GET SUPPORTCURATED DOESN'T MEAN PERMANENT
K. Mods carries and curates products from a growing selection of E-Moto and performance brands.
Brand availability can change as products, suppliers, inventory, and our own standards evolve.
The appearance of a brand, manufacturer, or product on K. Mods does not necessarily indicate sponsorship, endorsement, authorization, or a formal partnership with that brand unless specifically stated.
BETTER PARTS. BETTER ACCOUNTABILITY.
We're building K. Mods around parts we'd actually want to see on a build, not around having the largest possible SKU count.
As our catalog grows, so will our standards.
SHOP K. MODS